Frequently Asked Questions
Everything you need to know about your LEVEL8 shopping experience.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location and usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer a warranty on your products?
Yes, all LEVEL8 products are covered by a 1-year limited warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.